Cancellation policy

Subscription Box Cancellation Policy

At Crafty Lady Boutique, every item is handmade and personalized just for you. Please review our policy carefully before placing your order or subscribing:

Cancellations, Refunds, and Returns:

• We do not offer cancellations, refunds, or returns on any orders.
• All products are made to order and cannot be reused or resold once production begins.

Subscription Billing & Cancellations:

• The Monogrammed Bride Box:
  • Charges on the 1st of each month.
  • Cancellations must be made before the 1st to avoid being charged for that month’s box.
• The Monogrammed Wife Box:
  • Charges on the 15th of each month.
  • Cancellations must be made before the 15th to avoid being charged for that month’s box.
• We send a courtesy reminder email the day before your charge so you have time to make any changes if needed.
• Once a subscription charge has been processed, it cannot be canceled or refunded, as we begin preparing and personalizing your items immediately.

Damaged Items:

• If your item arrives damaged during shipping, we will gladly replace it.
• Please contact us at [insert email] within 48 hours of delivery and include:
  • Your order number
  • Clear photos showing the damage
• Once approved, we will create and ship a replacement as quickly as possible.

Important Reminder:

• Please double-check all personalization details, sizing, and shipping information before placing your order.
• Managing your subscription (including cancellations) is the responsibility of the customer and must be done prior to your billing date.

We appreciate your support of our handmade, small business 🤍