Here’s a Contact Information Policy tailored for your Shopify store, Crafty Lady Boutique (CLB):
Contact Information Policy
Customer Support Hours:
We are available to assist you with any questions or concerns during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1-2 business days.
How to Reach Us:
You can contact us through the following channels:
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Email: Lexie@CraftyLadyBoutique.com
For order inquiries, product questions, or any general support, please email us. Include your order number (if applicable) to help us assist you faster.
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Live Chat:
If available, use the chat feature on our website for real-time assistance during business hours.
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Social Media Direct Messages:
Feel free to send us a direct message on our official social media accounts. While we monitor messages frequently, email remains the best method for faster resolution.
Common Questions:
For faster assistance, please visit our FAQ page for answers to common questions about shipping, returns, and product details.
Response Time:
We prioritize customer satisfaction and strive to respond to all inquiries as quickly as possible. Most responses are provided within 24-48 business hours.
Important Notes:
- If you have a time-sensitive issue, please mention it in your subject line or message.
- Inquiries received during weekends or holidays will be addressed on the next business day.
- Please refrain from submitting multiple requests for the same issue to avoid delays in response.
Feedback and Suggestions:
We value your input! If you have any feedback or suggestions, please feel free to contact us at Lexie@CraftyLadyBoutique.com
